RM Studios Privacy Policy
Effective Date: 01/07/2026
1. Our Commitment to Your Privacy
RM Studios (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding the personal information and health information you provide to us.
We collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and any other applicable Australian privacy legislation.
By visiting our website, contacting our clinic or booking an appointment, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Depending on the services you receive, we may collect:
Your name
Date of birth
Address
Email address
Telephone number
Emergency contact details
Medical history
Current medications
Allergies
Skin concerns and treatment history
Treatment notes and consultation records
Clinical photographs (with your consent where required)
Payment information
Booking and appointment history
Website usage information collected through cookies and analytics.
3. Why We Collect Your Information
We collect your information to:
Provide safe and effective skin treatments
Assess your suitability for treatments
Maintain accurate clinical records
Schedule and manage appointments
Recommend appropriate skincare products and treatment plans
Process payments
Respond to enquiries
Comply with legal, insurance and regulatory obligations
Improve our services and website.
We only collect information that is reasonably necessary for these purposes.
4. Clinical Photography
As part of your treatment journey, RM Studios may take clinical photographs before, during and after treatments to:
Monitor treatment progress
Maintain accurate clinical records
Assist with treatment planning
Ensure continuity of care.
Your clinical photographs form part of your confidential record.
RM Studios will never use your photographs for marketing, advertising, social media or educational purposes without your separate written consent.
5. How We Protect Your Information
We take reasonable steps to protect your information against loss, misuse, unauthorised access, alteration and disclosure.
Your information is stored securely using reputable clinic management and appointment software incorporating industry-standard security measures.
Access to your information is limited to authorised RM Studios personnel who require access to perform their duties.
6. Disclosure of Personal Information
RM Studios values your privacy.
We do not sell, rent or trade your personal information.
Your information may only be disclosed:
where required or authorised by Australian law;
to trusted service providers who assist in operating our business (such as appointment booking, payment processing or IT support);
to your treating practitioner where you have requested or authorised us to do so;
where necessary to protect your health or safety.
Where third-party service providers process your information on our behalf, they are required to maintain appropriate confidentiality and security standards.
7. Website Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies help us understand website usage, remember user preferences and improve website performance.
You may disable cookies through your web browser settings, although some website functionality may be affected.
8. Website Analytics
We may use website analytics services, including Google Analytics, to better understand how visitors use our website.
These services may collect information such as:
browser type
operating system
pages visited
time spent on our website
referring websites
general geographic location.
This information is collected in an aggregated form and does not generally identify individual users.
9. Marketing Communications
If you choose to subscribe, we may occasionally send information regarding promotions, new treatments, skincare advice or clinic updates.
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting the clinic directly.
We will not send marketing communications if you have requested not to receive them.
10. Accessing or Correcting Your Information
You may request access to the personal information we hold about you or request that it be corrected if it is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
We may require proof of identity before releasing personal information.
11. Retention of Information
We retain client records for the period required under Australian law and professional standards.
When personal information is no longer required, it will be securely destroyed or permanently de-identified where appropriate.
12. Overseas Disclosure
Our clinic management software or cloud-based service providers may securely store information on servers located outside Australia.
Where this occurs, RM Studios takes reasonable steps to ensure those providers comply with Australian privacy obligations and maintain appropriate security standards.
13. Third-Party Websites
Our website may contain links to external websites.
RM Studios is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.
The latest version will always be available on our website.
15. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your information, or would like to make a privacy complaint, please contact us.
RM Studios
Email: skin@rmstudios.com.au
Website: www.rmstudios.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au